Frequently Asked Questions
What to Know Before Your Visit!
What is check in/check out time?
Check in is at 3pm and check out is at 12pm.
Do you allow smoking on property? In the rooms?
There is no smoking anywhere on premises.
Do you offer in-room dining? What are the hours?
Yes, 8:00 AM to 8:00 PM
Are pets allowed? Are there restrictions for weight, height or types?
The Whitney Hotel welcomes two pets up to 50 lbs. for an additional fee of $125 per stay. Pets cannot be left unattended at anytime. Pet sitting may be arranged through the hotel concierge.
Pets at The Whitney Hotel will enjoy during their stay:
- Plush Lion + Wolf bed
- Drip Modual pet feeder by San Francisco-based architect and designer EJ Tanu
- Complimentary treats from My Zone Blue
Do you have pet-sitting or dog walking services?
Yes, please contact the concierge.
Do you offer shuttle service from the airport?
It would be our pleasure to arrange transportation from the airport to The Whitney Hotel.
Please contact the hotel directly by calling (617) 367-1866.
What are your cross streets?
The Whitney Hotel is located the cross streets of Charles Street and Cambridge Street.
Do you have onsite parking? How much is parking? Is it included in my room rate?
We offer valet parking for overnight guests at an additional $56 per night.
Will your rooms allow rollaway beds/cribs/playards? Is there a charge?
While we do not offer rollaway beds, we provide complimentary cribs upon request.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
We suggest contacting the website where you completed your reservation.
What is your cancellation/deposit policy?
The cancellation policy is 24 hours prior to 3 PM on the day of arrival. A credit card is required to guarantee the reservation.
What is the minimum age requirement to check into the room?
You must be 21 years of age to check into The Whitney Hotel.
Is my ID/passport required at check-in?
Yes, passport or government issued ID are valid forms of identification.
Do you have connecting guest rooms?
Yes, there are three Premium King Suites that connect to Classic King Guest Rooms.
Do you have accessible rooms?
Yes, there are 10 accessible guest rooms.
Do you have an early departure fee?
Yes, a $75 fee will apply.
What forms of payment do you accept?
We accept the following forms of payment: Cash, VISA, AMEX, DINERS, DISCOVER, MASTERCARD
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Please reach out to our concierge at (617) 367-1866 or email us at firstname.lastname@example.org
Should we inform you about our arrival times?
Yes, we encourage our guests to let us know their arrival/departure details in advance.
Is the fitness studio open?
Yes, our fitness studio is open. Please contact a guest service associate at the front desk to reserve a workout time in advance. Due to the intimate setting of the studio, we are limiting the use to one person per session or two people per session if you’re traveling together.
Do you have to wear a mask at the hotel?
Yes, following the federal guidelines and for the safety of our guests and team members, masks are required in all public spaces of the hotel.
Is the courtyard open?
Yes, our courtyard garden is open. Please practice social distancing when enjoying the space.
January - May 8:00 am - 9:00 pm
June - August 8:00 am - 9:30 pm
September - December 8:00 am - 9:00 pm
Is valet/or self parking available?
Yes, valet parking is available. Please pull up directly in front of the hotel and one of our guest service team members will assist you.
What else should I know prior to arrival?
We have a number of items that will be available to you upon request. Please contact guest services and we’ll happily deliver them to your guest room.
- Extra towels and toiletries
- Replacement bed linens
- Coffee makers
- Mini bar items ($)
What’s open in the neighborhood?
Our guest services team is happy to provide recommendations and updates as to what’s open in the Beacon Hill neighborhood. Please view a complete list here.
How can gift cards be purchased?
Gift cards may be purchased directly on our website.
What deals are available?
Gift cards can be purchased in increments of $100 from $100 to $500.
Does a gift card expire?
The purchase value of your gift card never expires.
How do I redeem my gift card?
Starting on August 1, 2020, you can apply gift cards to room rate charges by simply presenting your gift card at check-out to apply towards eligible charge
What charges can I use my gift card for?
Guests can use these towards reservations booked via the hotel’s website or by calling the hotel directly. Gift cards cannot be applied towards bookings made on a third party site, such as Expedia. Gift cards cannot be redeemed for restaurant, in-room dining, parking, taxes, fees or other charges.
Can I use a gift card at another affiliated hotel?
No, gift cards are only redeemable at the hotel that it was purchased. The hotel name is displayed on the gift card.
Can I purchase a gift card as a gift?
Yes! You can purchase a gift card that will be sent to your recipient’s email address.
What types of gift cards are available?
Our gift cards are electronic only. They can be presented via mobile device or via print out for redemption. Physical gift cards are not available.