Frequently Asked Questions
What to Know Before Your Visit!
What is check in/check out time?
Check in is at 3pm and check out is at 12pm.
Do you allow smoking on property? In the rooms?
There is no smoking anywhere on premises.
Do you offer in-room dining? What are the hours?
Yes - 7:00 AM to 9:00 PM
Are pets allowed? Are there restrictions for weight, height or types?
The Whitney Hotel welcomes two pets up to 50 lbs. for an additional fee of $100 per stay. Pets cannot be left unattended at anytime, pet sitting may be arranged through the hotel concierge. Our pet amenities include treats and feeding bowls. *Pet friendly guestrooms are limited.
Do you have pet-sitting or dog walking services?
Yes, See above question.
How far do you have to walk to take your pet out?
From our pet friendly guestrooms there is a 50 ft distance.
Do you have pet-free guestrooms for those with allergies?
Yes, we have hyper-allergenic guestrooms that are deep cleaned after each guest's departure.
Do you offer shuttle service from the airport?
No, but we may gladly arrange for our guests through 3rd party and we encourage our guests to do so so that we are better prepared for their arrival.
What are your cross streets?
The Whitney Hotel is located at Cambridge St. and Charles St.
Do you have onsite parking? How much is parking? Is it included in my room rate?
We offer valet service located a few feet away from the hotel for an additional $56 per day. *Not included in hotel stay rates.
Will your rooms allow rollaway beds/cribs/playards? Is there a charge?
We do not offer rollaway, but can provide cribs free of charge upon request.
I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Please contact the support team of the channel you booked through. Unfortunately, the hotel team does not have access to your reservation details and therefore they may not amend it.
What is your cancellation/deposit policy?
The cancellation period is 72 hours notice. There is no deposit, but we require a credit card on file as a guarantee.
What is the minimum age requirement to check into the room?
You must be 18 years of age to reserve.
Is my ID/passport required at check-in?
Yes, either is acceptable. Identification provided must match the name on your reservation.
Do you have connecting rooms?
Yes, there are 4 connecting rooms on the property. There is a total of 780 sq ft when two rooms are added together.
Do you have accessible rooms?
Yes, there are 10 accessible rooms on premesis.
Do you have an early departure fee?
If you need to shorten the length of stay you've booked the rate is one night + tax [14.45%].
What forms of payment do you accept?
Cash, VISA, AMEX, DINERS, DISCOVER, MASTERCARD
I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Please reach our front desk team at (617) 367-1866 or email us at firstname.lastname@example.org
Should we inform you about our arrival times?
Yes, we encourage our guests to let us know their arrival/departure details so that we are better prepared for their arrival and departure.